How do I remove my payment method?

From the app, you can easily add new payment methods and select one as your default. This means that at the time of billing, we will always try to charge your default payment method first. If, for any reason, the charge cannot go through, the system will automatically fall back to any of the other payment methods you have added.

If none of your payment methods work

You don’t lose the service immediately: you enter a grace period during which your motorbike stays connected and the charge is retried automatically several more times.

To resolve it, you have two options, depending on why it failed:

• Update or add a new card from the Mapit app. This is the usual fix when your card has expired or been renewed.
• Contact your bank to unblock this type of charge. Many rejections are not a card issue — they are the bank blocking recurring or foreign merchant charges.

Once resolved, the next automatic retry will complete on its own: you don’t need to do anything else.

If the charge keeps failing, write to us and we’ll look into it with you.