How do I make the notification bypass “Do Not Disturb/Silent” mode?

  • If your device is an iPhone, enable Critical Alerts so your iPhone will notify you even if it’s in Silent or Do Not Disturb mode. You can choose the days and times when you want notifications to be critical and bypass Silent or Do Not Disturb mode. 
  • If your device is an Android, ensure that you receive notifications even when your phone is on silent or Do Not Disturb mode. You will need to adjust the settings on your phone.